April 27, 2022
PRESS PRESS
Apple Self-Service Repairs Now Available
US customers can now buy genuine Apple parts and tools
CUPERTINO, California Apple today announced Self-Service Self-Service, making repair manuals and genuine Apple tools and parts available through the Apple Self-Service Store. Self-service repair is available in the US and will expand to other countries – starting in Europe – later this year.
New online store offering over 200 individual parts and tools, allowing customers with experience repairing complex electronic devices to complete repairs on iPhone 12, iPhone 13 and iPhone models SE (3rd generation), such as the screen, battery, and camera. Later this year, the program will also include manuals, parts, and tools for performing repairs on Apple silicon Mac computers.
To begin the Self-Repair process, customers will first review the repair instructions for the product they wish to repair by visiting support.apple.com/self-service-repair. They can then visit the Apple Self-Service Repair Store and order the necessary parts and tools.
Every genuine Apple part is designed and engineered for each product, and undergoes extensive testing to ensure the highest quality, safety, and reliability. The parts are the same – for the same price – as those available in Apple’s network of authorized repair suppliers. For certain repairs, the customer will receive a credit for returning the replaced part for recycling.
The Apple tools available to customers on the Self-Service Store are the same as those used by the Apple repair network. They’re custom engineered to help deliver the best repairs for Apple products, and are engineered to withstand the rigors of high volume, professional repair operations where safety and reliability are essential. Reliability is a top priority. The high quality tools offered through Self-Service Repair include torque drivers, repair trays, monitors and battery presses, etc.
Apple will offer rental kits for $49, so customers who don’t want to buy tools for a one-time repair still have access to these professional repair tools. Week-long rental kits will be shipped to customers free of charge.
Self-service repair is part of Apple’s effort to further expand access to repair. For the vast majority of customers with no experience repairing electronic devices, it’s safe to go to a professional repair provider with technicians certified to use genuine Apple parts. The most reliable to be repaired.
Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools, and training, including more than 3,000 Independent Repair Providers. create. Apple’s global network of more than 5,000 Authorized Service Providers supports more than 100,000 active technicians. As a result, in the US, 8 out of 10 Apple customers book an authorized service provider within 20 minutes.
Also today, Apple published an article, “Expanding Access to Safe, Trusted, and Secure Service and Repair,” detailing Apple’s approach to designing products that last longer and increase access to repair.
About Apple
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with the iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple’s five software platforms – iOS, iPadOS, macOS, watchOS, and tvOS – provide a seamless experience across all Apple devices and empower everyone with groundbreaking services including the App Store, Apple Music, Apple Pay, and iCloud. More than 100,000 Apple employees are dedicated to creating the best products on earth and making the world a better place than we found it to be.
Tap Contacts
Nick Leahy
Apple
nleahy@apple.com
(408) 862-5012
Apple Media Helpline
media.help@apple.com
(408) 974-2042
